Location
London
Department
Ecommerce Operations
Advertising Salary
Competitive with benefits
Brand
TFG
Hours Per WeekHours Per Week:
37.5

About The Role

We are looking for a Web Operations Administrator to join our centralised Ecommerce Operations Team.

The Operations team provide operational support and management of technology applications and services hosted internally and externally to TFG London. Working in close partnership, our Operations team are responsible for ensuring operational support, availability and optimal configuration of web applications, services and systems. The team proactively take ownership of the management of hosted environments, development, installation, upgrades, and maintenance of our internal software solutions.

Working in tandem with our Head of Group Web Operations and Front End Developers, you will operate via three different streams: projects, service desk tickets and monitoring. We will need you to work at pace to meet project milestones, service desk ticket SLA’s and respond to queries swiftly, rectifying any issues raised by monitoring promptly to ensure department objectives and timelines are met.
 
As our Web Operations Administrator you will manage the day-to-day operational aspect of our centralised portfolio of applications, including Salesforce Ecommerce Cloud, Google Tools, Rigor, JIRA and Solarwinds.
 
Key responsibilities include;
 
  • Being the first line of contact for all web operations queries, ensuring system support, maintenance and change is carried out in time with agreed timelines and standards
  • Write and optimise SQL queries as required and assist with web end-end systems UAT
  • Liaise with third party development partners and software vendors for product management and issue resolution

This is a broad role which will see you drive change and process management and User Acceptance Testing (UAT) of software application releases for all our web systems.

About You

We are looking for an individual who possesses extensive experience working with the following technologies;

  • Salesforce Commerce Cloud/Demandware
  • SQL
  • Python

We would need you to demonstrate a technical skill set of Windows fundamentals with prior experience working in an operational technology assistance role, ideally within a Web and/or Ecommerce environment as part of a delivery team. The ability to easily manage shifting priorities and handle multiple projects with poise and professionalism is key as in the ability to remain calm under pressure as a resourceful communicator.

About Us

Headquartered in London, TFG London comprises five premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.  It first acquired the international womenswear retailer, Phase Eight in January 2015.  This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

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